S.F. Contractor Repeatedly Failed to Service Hygiene Stations

In the early months of the pandemic, a San Francisco contractor in charge of supplying and servicing hygiene stations for homeless residents consistently failed to maintain the sites, despite repeated requests from staff at two city agencies that the company clean, fill or service them, according to dozens of emails between city staff and the contractor acquired by the San Francisco Public Press via public records request.

The contractor, United Site Services, left handwashing stations in homeless shelters empty for days at a time when shelters were still overcrowded with residents, even though the company’s invoices stated it would service the stations daily. In addition, staff at the shelters had called the company and emailed the Department of Homelessness and Supportive Housing asking station supplies be replenished, emails between the homelessness department and United show.

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